Returns & Exchanges

What if I want to return or cancel my order or damaged goods?

We hope you love your order, but if you wish to return any items ordered, please notify us within 14 days of receiving the goods. Please ensure that they are returned as new, undamaged, free of contamination and in the original packaging. Please inspect all orders on arrival to ensure your products are in good condition. All cancellations should be made within 24 hours of purchase.

For damaged goods, we will refund no questions asked. For misordered or goods no longer wanted, we charge a 20% restocking fee, but will refund the remaining total.

Return Conditions

1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
2. The following items cannot be returned or exchanged: cutomized items.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been used, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-qvarz.com products. Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.